Effective Date: 09-20-2019

  1. Introduction
    Coach My Cat is an interactive learning platform that provides one-on-one coaching conversations and educational content to provide you the tools you need to keep your pet healthy and happy at any life stage.
  2. Disclaimer
    Basepaws Coach My Cat (“CMC”) Coaches work in partnership with their clients and encourage an integrative approach to health and wellness. Welcome! CMC is not meant to replace veterinary care by a licensed veterinarian. It’s not meant to diagnose or treat any medical condition. Veterinary emergency should be directed to a veterinary profession not CMC. CMC is strictly a lifestyle educational program.
  3. Payment policy
    Payment for all Coach My Cat programs are due prior to registration, booking, and use of restricted “client only” materials.
  4. Refund policy
    We want you (and your cat) to be satisfied with the program, but also want you to put your best paw forward and give your best effort to apply some of the important principles and lessons you’ll learn throughout the course. We offer a hassle free 14 day refund period for purchase. In the event you feel that your purchase was not the right decision, email coachmycat@basepaws.com by the 14th day at 11:59 EST and let us know you’d like a refund.
  5. Rescheduling policy
    If you need to cancel your appointment and reschedule, please do so within 24 hours of your scheduled appointment to avoid forfeiting your session. You can do this through the calendar feature or via chatbot when logged into your account.
  6. Confidentiality
    We will use and protect your personal information pursuant to the terms set forth in our Basepaws Privacy Policy. You agree not to reveal or disclose any confidential information of the Company, which includes information, materials, and content provided in connection with the Services) for any purpose with the Company’s consent.