We want you (and your cat) to be satisfied with the program, but also want you to put your best paw forward and give your best effort to apply some of the important principles and lessons you’ll learn throughout the course. We offer a hassle free 14 day refund period for purchase. In the event you feel that your purchase was not the right decision, email coachmycat@basepaws.com by the 14th day at 11:59 EST and let us know you’d like a refund.